At VETAEL, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple and transparent returns policy.

 

General terms and conditions

1. Return time :
   Returns must be made within 30 days of the date of purchase.

2. Product status :
   Items returned must be in their original, unused condition, with their original packaging and accessories.

3. Proof of purchase :
   A receipt or proof of purchase is required for all returns.

 

Products Not Eligible for Return

• Personalised or made-to-measure items.
• Products on special offer or on sale (except in the case of manufacturing defects).
• Items opened and/or used for hygiene products or consumables.

 

Returns procedure

1. Contact us :
   Before returning a product, please contact our customer service department at contact@vetael-ca.com or +1 514-758-7409 to obtain a return authorisation.

2. Prepare the article :
   Pack the item carefully to avoid damage during transport.

3. Shipping :
   Return the item to the address indicated by our team. The cost of returning the item is at the customer’s expense, except in the case of an error or defective product.

 

Refunds

• Once your return has been received and inspected, we will send you an e-mail to confirm receipt.
• If the return is approved, the refund will be made via the original method of payment within 7 to 14 working days.

 

Exchanges

If you wish to exchange a product for another size, colour or model:

1. Follow the returns procedure.
2. Place a new order for the desired product.

 

Defective products or ordering errors

If you receive a faulty or incorrect item :

• Please contact us immediately.
• We will pay for the return postage and we will try to resolve the problem quickly.

 

Contact us

If you have any questions or concerns about our returns policy:

• E-mail : contact@vetael-ca.com
• Phone : +1 514-758-7409

We are here to assist you and guarantee an exceptional customer experience.