Delivery service

At Vetael, we understand the importance of smooth and efficient logistics to ensure an impeccable customer experience. That’s why we offer delivery solutions tailored to your needs, whether you’re a seller or a buyer.

 

1. Service Porte-à-Porte

Our door-to-door service is designed to simplify the logistics process by delivering goods directly to the buyer. This option is particularly advantageous for e-commerce businesses that want to offer their customers a convenient, hassle-free experience.

 

How does it work?

1. Once a purchase has been confirmed on the platform, our system automatically forwards the order to our logistics partners.
2. Packages are then dispatched directly to the address specified by the buyer.
3. This service guarantees fast, secure delivery, reducing delays and complications associated with collection points.

 

2. Working with Delivery Agencies

To ensure maximum coverage and optimum service quality, Vetael works with a number of renowned delivery agencies, including :

• The Post Office
• Other local and international carriers selected for their reliability and expertise.

These partnerships enable us to offer flexible and competitive delivery options, tailored to the specific needs of each region.

 

3. Relay Point Service

In addition to the door-to-door service, we also offer the option of collecting orders from relay points.

Avantages du point de relais :

• Convenience : Customers can choose to collect their parcels from a location close to their home.
• Flexibility : Relay points offer extended opening hours, making it easier for customers to collect their parcels even if they have a busy schedule.

 

4. Cost of delivery

The cost of delivery is clearly indicated at the time of purchase to avoid any surprises. It varies according to a number of factors, including :

• The destination: local, national or international delivery.
  The weight and dimensions of the parcel.
• The delivery method chosen (door-to-door or relay point, but both options have the same price).

 

Prices are calculated in real time when the order is placed, guaranteeing total transparency.

 

5. Questions and Support

If you have any questions about our delivery services or would like to find out more about our logistics partnerships, please contact us at the following address : contact@vetael-ca.com

Our team will be happy to support you and answer any questions you may have.

Join Vetael today to benefit from reliable and efficient delivery solutions that meet your customers’ expectations!